FAQ

Frequently asked questions

How long does shipping take?

Orders are processed in 1–3 business days. Once shipped, US delivery usually takes 7–15 business days, and up to 20 in late November and December. See our Shipping page for details.

Is shipping free?

Yes. Standard shipping is free on every US order. Express is available at checkout for an extra fee.

Why does delivery take a couple of weeks?

Most of our products ship directly from our fulfillment partners' warehouses overseas. That's how we keep prices low and shipping free. You'll get tracking as soon as your order ships.

Will I get tracking?

Yes. You'll get an email with tracking once your order ships. It can take 3–5 days for tracking to show movement.

I ordered several items. Why did only one arrive?

Items can ship from different warehouses, so they sometimes arrive in separate packages on different days. Each package gets its own tracking.

When should I order for Christmas?

For the best chance of US delivery before Christmas, order by December 1.

What if my item arrives damaged, defective or wrong?

Contact us within 7 days of delivery with your order number and a clear photo or short video of the problem. We'll send a replacement or issue a refund.

Can I return something if I change my mind?

Sorry, we don't accept change-of-mind returns. All sales are final unless the item arrives damaged, defective or wrong. See our Refund Policy.

Can I cancel or change my order?

Do you ship outside the US?

We currently focus on the United States. If your country is available at checkout, delivery takes longer and import fees may apply.

How do I contact you?

Use our Contact page. We reply within 1 business day.